Get tech support for your O2 issues

Problems receiving texts and then getting them ages afterwards numerous times

I bought a new 5G Motorola G7 phone in April to enable me to use it in the US as my old phone wasn’t compatible. I immediately had difficulty receiving texts so couldn’t access bank, online shopping etc. I would often then receive the texts much late...

wifi extra on tube

Hello on the london underground (in stations) I used to be able to use Virgin media wifi , but that option no longer exists. I understand "wifi extra" is for O2 customers, but when I try to connect to it, it simply says I am unable to. I am a pay mon...

Resolved! eSIM swap just disconnects me

I requested an eSIM for my new phone but all that happened was that my old physical SIM was disabled. Luckily I managed to find a phone number to call support and get it reinstated. I’m now using this physical SIM in my new phone. I see from this for...

Resolved! Change number

Hello would it be possible to change my phone number, being getting alot of spam texts for some reason? Kind Regards,

Resolved! Screen damaged can't turn on phone

Can anyone put me through to o2 as trying to get them on here is a nightmare and I can access my other phone that has my sim connected to it i know it needs to go back to be repaired but I can't get onto see the message they sent me

Resolved! Billpayer but don't have an O2 number - how to cancel contract

Hi, my kids are grown up and have contracts that I pay for, how can I cancel them please - on the website it says, "call 202" but I don't have an O2 phone number.

Resolved! Swap Sim from Virgin to O2

Can I use my phone whilst swapping from Virgin Sim to O2 Sim?

Resolved! Not receiving calls since porting old number from Three mobile

My number was ported from Three mobile on the 31st May 2023, since then I am unable to receive text messages or phone calls from any other network. Now 13 days later and I’m still not able to use my phone correctly. has anyone else had this issue and...

I can't access Facebook messenger on my Nokia 215.

I have a Nokia 215 which is working out well. However, I cannot seem to access Facebook messenger on the phone. All the specifications and adverts said that Facebook messenger was available on this phone. How do I access Facebook messenger on the Nok...

Resolved! iMessage activation unsuccessful

Hi, I recently got a new phone and ported my number across from EE. It has been a couple of days and my iMessage activation still says unsuccessful. I’ve tried every fix I’ve seen online and contacted Apple support who have also tried troubleshooting...

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