No mobile data when abroad

[JWB23]

When travelling in Europe, my phone connects to a local network for voice/txt but not for data. There is no mobile data signal. I have roaming switched on the phone and mobile data. It is an SE2 and O2 Sim only package. I get text welcoming me to services inc. data when I land but the data does not connect. Worked in Denmark but not in France, Portugal or Italy. Any ideas?

[jonsie]

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data APN to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[JWB23]

Thanks.  The APN is still set to a Virgin mobile address.  I will try.

[jonsie]

changing the APN should sort it for you