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Becs84
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My network has suddenly stopped working, why is this? It’s down on all 3 phones connected to my account 

Message 1 of 13
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MI5
Level 94: Supreme
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@Becs84 

Check guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

Or contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
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bownyboy
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Same here. I just posted as well. I've tried all the steps listed below but nothing works.

Message 3 of 13
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MI5
Level 94: Supreme
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Could be an emerging technical issue.

Keep checking the My Network app for updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 13
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Becs84
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There’s an apparent problem in my area but my son works in London and his is down to so not sure if it’s because we’re both on my account, I’m not sure but I’ve tried everything aswell

Message 5 of 13
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bownyboy
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I'm just outside of London as well.

Message 6 of 13
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jonsie
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If this is widespread around that area then rest assured O2 will want to get the issue with the network sorted asap

Message 7 of 13
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Enlli
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It happens.

My VM broadband went out for a couple of hours this morning.

Thankfully I get texts when these things happen

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 8 of 13
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MI5
Level 94: Supreme
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My virgin BB goes down most days. Not sure what I'm paying for tbh 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 13
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bownyboy
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Lets hope it does get fixed soon! I'm due to go on holiday in a few days so this puts a big spanner in the works if it doesn't get sorted!

Message 10 of 13
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