No O2 service

[Blythebob]

I am an O2 and Virgin customer.  I am currently in Tenerife and cannot access my O2 account or receive either texts or phone calls.  How can I change this? 

I have tried rebooting my phone but to no avail. 

Thanks 

Bob

[MI5]

@Blythebob 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.