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New sim not activated

Nosim1
Level 1: Joiner
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on ‎23-11-2024 11:45

on ‎23-11-2024 11:45

I visited O2 shop  yesterday. Sim swapped but new one not activated yet

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MI5
Level 94: Supreme
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on ‎23-11-2024 11:48

on ‎23-11-2024 11:48

@Nosim1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎23-11-2024 16:53

on ‎23-11-2024 16:53

Or head back to the same O2 Shop that you were in recently and ask them what's up... remember to take valid photo ID with you, @Nosim1.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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