Solved: Re: New phone

Jk40 · ‎09-08-2023

Hi I just upgraded to an iPhone 12 from an 8+ do I need a new sim? I just assumed if I did then they would send me one 🙊

help would be appreciated

Enlli · ‎09-08-2023

Depends whether the old SIM is 5G enabled. If not it will need replacing.

However, the old SIM will work and if needs be you can get a new one from an O2 store if you call in with photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎09-08-2023

Depends whether the old SIM is 5G enabled. If not it will need replacing.

However, the old SIM will work and if needs be you can get a new one from an O2 store if you call in with photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎09-08-2023

If you upgraded you can use your old sim in your new phone @Jk40

Should you need a new one, you can visit your local o2 shop and they can get one.

Otherwise contact customer services, but be aware that they will disconnect your current sim!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Jk40 · ‎09-08-2023

Much appreciated thanks !

Jk40 · ‎09-08-2023

Thanks much appreciated!

O2