cancel
Showing results for 
Search instead for 
Did you mean: 

My O2 account not activating/working

Jord_
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hey, I recently got a O2 sim card, and am trying to transfer my old number, but the my O2 account page isn't work, I click sign in, it takes me to a code verification, I put in the code, and it takes me back to the sign in page and loops. I'm not able to use my old SIM since I requested a PAC code to transfer the number.

Message 1 of 3
394 Views
2 REPLIES 2

pgn
Level 77: Grand Master
  • 39951 Posts
  • 245 Topics
  • 1797 Solutions
Registered:

Guide: Migration & porting into O2 may help. Did the new O2 SIM not let you register for a new MyO2 account? It would need a different e-mail address from your original MyO2 account that had a PAC submitted, @Jord_.

Otherwise contact O2 via Social Media at the Twitter or Facebook or Insta platforms as shown in the link just below. Good luck!

Message 2 of 3
387 Views

MI5
Level 94: Supreme
  • 151820 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@Jord_ 

A few things you can try:

Clear cache and cookies from your browser.

Try incognito mode.

Try a different browser or device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
384 Views