Hello

Anna35 · ‎14-07-2024

hello, I have bought new iphone and requested qr code sim for it on my o2 phone. Now I can't use the o2 app to login as my sim on old device doesn't work and can't check where is the code?

What should I do?

Enlli · ‎14-07-2024

The eSIM can now be installed from MyO2 and as you don't have access you will have to call or message O2

Guide: How to find help & contact O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎14-07-2024

@Anna35

Take your phone and photo ID to your local O2 store and they will sort you out while you wait.

Find a store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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