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Forum Posts

Resolved! Scammer Problem

I have just received some text messages and emails apparently from 02 saying that order confirmed and bundles removed and now that someone is trying to contact customer services. I have checked account on my 02 app and cannot see any order and have t...

Mel14 by Level 1: Joiner
  • 435 Views
  • 3 replies
  • 0 kudos

sim card

i put the new sim card in my phone but it’s saying o have no service so i can’t activate it

gabs11_ by Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

My O2 account not activating/working

Hey, I recently got a O2 sim card, and am trying to transfer my old number, but the my O2 account page isn't work, I click sign in, it takes me to a code verification, I put in the code, and it takes me back to the sign in page and loops. I'm not abl...

Jord_ by Level 1: Joiner
  • 390 Views
  • 2 replies
  • 0 kudos

Hello

hello, I have bought new iphone and requested qr code sim for it on my o2 phone. Now I can't use the o2 app to login as my sim on old device doesn't work and can't check where is the code? What should I do?

Anna35 by Level 1: Joiner
  • 262 Views
  • 2 replies
  • 0 kudos

Resolved! Personal Data Usage

Hi. How does a mobile phone provider calculate monthly personal data usage for a bill? And how do they know if the data used is via WiFi or via mobile data? Hope that makes sense! Thank you in advance.

Very weak signal

The checker says I should have good indoor and outdoor coverage with O2 at my postcode. But it's very poor with hardly a signal.

Bethanne1 by Level 1: Joiner
  • 401 Views
  • 3 replies
  • 0 kudos

New pac code

Hi I want to transfer my old number to 02, but when I access the page, a message saying that my PAC code has expire appears.I have another 02 number transferred before and seems like the website is mixing both numbers.There's any solution?

Tomtom2 by Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

How to tell if another company has used my PAC code?

I have cancelled my contract with O2 as I'm moving abroad. I started a SIM only contract with iD Mobile, but they have messed up my order. I provided iD Mobile with the PAC code given to me by O2, but I've no idea now if they've actually used it. I d...

AM2205 by Level 1: Joiner
  • 434 Views
  • 4 replies
  • 0 kudos

SMS over WiFi calling for iPhones

live in a part of the UK with very limited 4G coverage so I have to use WiFi calling at home. I have an iPhone 11 with up to date software. The problem I have is that I can’t receive SMS text messages when I’m at home and I don’t see voicemail notifi...

Hels132 by Level 1: Joiner
  • 860 Views
  • 5 replies
  • 0 kudos