Left O2

[Mike_in_Horwich]

Having left O2 and hence, having no services or products with the company, I can still login to My O2 account but I cannot access my previous bills. These are needed for tax/VAT purposes.

Has anybody get any ideas how I can access my past many years of bills online?

Thanks.

[MI5]

@Mike_in_Horwich 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Mike_in_Horwich]

MI5,

thankyou for taking the time to respond and to provide the 'phone number of the Payment Management Team.

However, in an email from the O2 Resolution Expert (Victor) in late September he stated:

"...Your My O2 account will be deactivated immediately once an account  is closed as your services  are no longer active. However, you can view limited information and download your historic bills on our website."

Since that clear direction from O2 I have been trying to gain access to my historic bills on the website - but without success. Has anybody else been able to achieve access to bills once they've left O2?

[MI5]

@Mike_in_Horwich 

It's not possible to do once you've left.

I've no idea why you would be told that, sorry.

[Mike_in_Horwich]

Again, thanks for your clear response MI5. I also have no idea why I have been told I can access past bills once I've left O2. My requests of O2 to describe how to achieve such access have remained unanswered for several months. Perhaps unsurprisingly. It may have been simpler to explain the feature is not available and the staff member was incorrect.

Which then leads on to the requirement for a departed O2 customer to gain access to past bills perhaps to complete a self-assessment or VAT return. The latter, of course, being required to be submitted a month or so after the VAT period.

It would seem sensible to me that O2 should inform customers who are inclined to leave to first access and then download and/or print previous bills to ensure such data is available should such be demanded by HMRC. Further, records should be maintained for a period of six years and this implies that O2 should ensure past bills are also available to departed customers for a period of six years.

Thank you for your input MI5.

[MI5 · Accepted solution]

@Mike_in_Horwich 

Indeed, O2 do retain records for 6 years, but the only way you can get them is by request to O2.

For some of the older data, a SAR may be required.

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...