Keeping my number

[RAPS]

Can you please tell me why my number has changed when i requested to keep my number on the new pay monthly phone i ordered yesterday. I sent the PAC code details at the same time which was in the morning ?

Thanks

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Enlli · Accepted solution]

The phone will come with a temporary number.

You should get a text with the transfer date, if you are moving from another network.

If it is O2 to O2 a PAC is not requred and your number needs migrating 

See here for information 

Guide: Migration & porting into O2