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Spend Cap issues over short messages. to friends

Jenny105
Level 15: Gaining a Reputation
  • 707 Posts
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on ‎26-09-2023 19:17

on ‎26-09-2023 19:17

Hi   In the past few months I've been charged extra for certain messages. 

My Spend Cap was reduced from £5 to £O. Today I tried to send messages to 2 acquaintances. The texts were not forwarded. Is this related? No pictures, no emoticons 

There is a connection between the 2. Both I met through  local foodbank. Both are very low income. Is there some device or usage they may have that is blocking my contact or be affected by Spend Cap. 

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Enlli
Level 69: Guiding Light
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on ‎26-09-2023 19:37

on ‎26-09-2023 19:37

As you were previously being charged it two reasons would be either your text going as MMS picture messaging or their numbers are not standard UK mobile

Guide: Accidental MMS Sending and How to Avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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