It's been over 3 days that my old number has not ported in/swapped - is this normal?

[moonraker]

I joined o2 not long ago - as a new customer - was with another provider before - wanted to bring my old number with me - followed everything right but it's been over 3 days that my old number has not ported in/swapped - is this normal? 

Or should I be ready to loose my old number altogether? 

[Enlli]

Well, O2 seem extra slow at the moment. They had problems over a week back, but we were assured that was behind us.

When did you request the transfer as nothing happens over the weekends?

We can't do anything from here as customers  you can

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[gmarkj]

Number ports when setting up a new contract always seem to fail @moonraker 

Follow the instructions in this guide - Guide: Migration & porting into O2  - and you should be fine.

You'll know everything went ok when you get a text confirming when the number port will happen.

Any more issues, come back and we can try something else.

[Breanna]

Hi @moonraker were you able to get in touch with O2 about this?