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Forum Posts

PAYG - can't make/receive calls

Hello people.Two PAYG sims, one on old 'classic' tarrif, one on the new 'big bundle'.(Both have credit) Currently abroad.Since yesterday (that I noticed)I can receive SMS, but not send (not delivered)Cannot phone out (call failed)Calling the number f...

Sen-Baz by Level 1: Joiner
  • 1784 Views
  • 7 replies
  • 0 kudos

Credit file referrals team.

On 24/8/22 I tried to purchase two lines from Mobile Phones Direct - both went through immediately. I rang Mobile Phones Direct on Tuesday 30/08/22 to question why the second phone had not been delivered. I was advised to contact yourselves quoting t...

Caerau13 by Level 1: Joiner
  • 11163 Views
  • 14 replies
  • 1 kudos

Resolved! Keypad

Hi I don't know if this should be placed here when I go to touch my phone to take a picture I have to tap the touch screen a few times for it to work is there anything I can do to fix this

Pipstop78 by Level 11: Motivator
  • 468 Views
  • 2 replies
  • 0 kudos

Resolved! Signal Blackout in Edinburgh for Over a Week

There has now been a signal blackout for over a week with no clear indication of what is happening or when this is going to be resolved. This is shocking customer service and I teach branding & brand communications at Uni! I have had students in for ...

GaryL1966 by Level 1: Joiner
  • 685 Views
  • 3 replies
  • 0 kudos

Resolved! Bar on Pay as You Go Sim Card

Dear O2 Community, I received a text message on Thursday morning that my sim card has a bar on it and I can't make phone calls, send text messages, and can't use my data. I can't call customer service as I can't make phone calls with my Sim card. I w...

TB3 by Level 1: Joiner
  • 643 Views
  • 3 replies
  • 0 kudos

Resolved! Help number has half ported to o2 from ee

HiMy number should have ported today from EE to O2.when I call my number I wish To keep, it says welcome to the O2 messaging service As if it’s moved over. However, my temporary O2 number is still in use. I’ve tried turning the phone off and changing...

Resolved! Code for free Apple Music

Where can I find the code for free Apple Music ?as it keeps reminding me but have not received the code needed by Apple

13210 by Level 1: Joiner
  • 478 Views
  • 1 replies
  • 0 kudos

Resolved! How long does it take for a number to be transferred?

I started my contract on Monday 5th Sept 2022, I provided my PAC code on this day too.My new phone arrived yesterday. My number still hasn't transferred over from the old SIM (Three) to the new one as of yet.How long does this process take?