Internet speed is unacceptablely slow

[Billysiu]

I contacted the customer service they said the network is fine in my area SW19

But I only got 1.5mb in 5G and the 3G is faster than the 5G go up to 5mb , I am not able to work at home , if they are keeping like this I have to say I will leave O2

[madasaf1sh]

@Billysiu 

There are no minimum speed gaurantees on any mobile network, it does though sound like a lot of people on o2 which means your speed will be affected.. 

If you are on Pay Monthly you will have to pay off any remaining term or device plan to leave or if on PAYG just leave.. 

I would recommend getting some PAYG sims and testing the networks where you are..  

Or buy a proper Broadband service from the likes of Virgin or EE

You can also check the status.o2.co.uk page or use the o2 My Networt app and report issues using that 

Guide: How can I sort out my network issues? 

Guide: Cancelling Your Contract 

[jonsie · Accepted solution]

Given that they say it's ok things aren't likely to get any better

leaving is possibly the best option

[Billysiu]

 the network was fine last week till last night it just go down to 1.6mb, after my contract finished in march 2025 I will leave 

[madasaf1sh]

Sounds like it's been hammered by another customer (or customers).. 

It might be worth checking the link I gave you.

I wouldn't wipe my backside on the speed test results from fast.com as 99% of the time it reports poor speeds, even when you have 100Gb links.... best to use either nperf or Googles own speed tester...  

[Oxonian]

This app is worth a look @Billysiu :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

[Billysiu]

 thank you for sharing the app , this app is from O2 and it showed download, upload and respond are all failed.

[Oxonian]

If you do decide to leave O2 @Billysiu, I suggest that you get some PAYG SIMs from the other networks and test what works best in the locations that you frequent. 

You do not want to leave O2 but move to a network that you find equally unsuitable for your needs. 👍