International roaming not making calls

[AM13]

Cannot make or receive calls on my phone. Says is dialing but does not connect and phone does not ring for person am calling. 

[Enlli]

Contract or PAYG?

Where are you calling from?

[AM13]

Am on contact

have travelled to Australia 

when set up plan over 12 months ago included Australia in the bolt on. This is first time in Australia since setting up new plan. Before leaving went into store and confirmed plan had roaming in Australia 

[AM13]

I cannot talk to O2 as it will not make any calls so this is only contact method 

[AM13]

Also attempted to change local provider from auto to manual but that changed signal from bars to SOS

[Enlli]

Australia is causing big problems at the moment.

The networks are not allowing connection to any handset not using 4G calling, that includes O2 PAYG and Contract customers who have not enabled 4G calling on their handset.

Some people say Vodafone is not as strict so see if you can switch to them. 

If it is this restriction nothing O2 can do.

[Enlli]

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@AM13 wrote:

I cannot talk to O2 as it will not make any calls so this is only contact method 

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Use the social media links in theis help  guide. We can't help here as we are all customers with no O2 input.

Guide: How to find help & contact O2 

[Yellowboy]

I (and my wife) have exactly the same problem as above. The Apple Genius team said my phone is correctly setup. I have been in communication with O2 for 10 days now (via Twitter DM) and still no solution. This is clearly not an isolated problem. 

[pgn]

Australian telcos have been ruthless in their approach to 3G removal, @Yellowboy - you may get lucky if you manually search for Vodafone there, use any speed offering - also a network that shows as "Forbidden" is fair game to roam onto.

Keep on at O2 via X DMs is all that you can do - good luck!