Incorrect Email address on account

Nicola14 · ‎02-04-2022

Hi i have already rang to sort out an incorrect email address set up on my account but this still not correct can someone please sort this out

Cleoriff · ‎02-04-2022

Hi @Nicola14

You can do it yourself in My O2

https://www.o2.co.uk/help/account-and-billing/changing-email-address-in-my-o2

Veritas Numquam Perit

MI5 · ‎02-04-2022

@Nicola14

If you cannot access the incorrect email address you can't change it yourself.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-04-2022

The Op didn't say they couldn't access it, they just said it was incorrect.

Veritas Numquam Perit

MI5 · ‎02-04-2022

If your email was wrong could you access it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lewys-gp · ‎04-04-2022

Hi, @Nicola14. If you can let the community know how you get on with this, that would be super helpful.

Hopefully, you can get it resolved. Maybe, using some of the advice above? Thanks 😊.

Community Manager for the O2 Community 🙂

O2

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