I cant verify o2 account

[Keithdaniels89]

Hi, i recently purchased an eSim and i cant verify my account because I dont receive the OTP text.

Perhaps i entered the wrong number, but i dont believe I have. Help

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[MI5 · Accepted solution]

@Keithdaniels89 

eSIM - How to activate  

Or pop in store with photo ID, but, no one here recommends an esim as too many issues such as yours

[pgn]

Not easy to work with eSIMs on O2, @Keithdaniels89 - either visit an O2 shop, with photo id, in the morning, or contact O2 via X or Messenger (Social Media) using the relevant link in Guide: How to find help & contact O2 

Consider also moving back to a plastic SIM card if O2 is your primary number. Good luck!