I have an existing O2 contract/phone and have recently taken out a new O2 contract through a third party and trying to get my existing number migrated to the new contract. I've tried five times through the week being told it will transfer in 24hrs to being told it is now a priority and has been escalated as a complaint and it would be resolved by the end of yesterday. As of this morning still no success. This is intensely frustrating, as you can imagine, to the point where I'm considering cancelling and going to another provider. Before I do this as a last resort I thought I would post here to see if anyone else had the same issue and managed to get a resolution. Many thanks.
@O2Emma It seems as though you managed to help a similar post earlier in the year but unsure if you can help here.
Ok and thanks for letting me know about the advisors. This this was supposed to happen last Monday and was told each time I rang that it would happen within 24hrs and it hasn't so not really concerned about the weekend - it's what's happened to date that is concerning.
I think the first thing for you to do is to keep interacting with O2 Customer Services. @Enlli has detailed above a suggestion that you contact O2 via social media chat and that you retain a record of your conversations. You can message O2 on :-
