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Esim

Binsey
Level 1: Joiner
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Can you link a eSIM to my new phone please 

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gmarkj
Level 66: Unequalled
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Hi @Binsey 

This is a community of o2 customers, so we can't help you by sending a link to your eSim.

If you have requested one it should be in your My o2, so try rebooting your phone and checking again.

If not, you will need to speak to customer services or visit your local o2 store (take photo ID).

All numbers and links to social media are in the guide below:

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Enlli
Level 69: Guiding Light
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Either order through O2 and installed via MyO2 App or call into an O2 store with photo ID and do it there.

 

Word of warning. Unless an eSIM is necessary stick to plastic. A search on this forum will show eSIMs and O2 will give you problems any time you want to swap

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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