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Can’t call uk

Snowzie
Level 1: Joiner
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on ‎07-04-2025 12:01

on ‎07-04-2025 12:01

I have just made a call to the uk, I have then tried to call the same numberback but getting a message saying my calls are restricted I have eSIM but have turned on Uk line to make call. 
im getting charged £7 to make just one call this can’t be right. Can anyone help

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MI5
Level 94: Supreme
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on ‎07-04-2025 12:12

on ‎07-04-2025 12:12

@Snowzie 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 70: Enigma
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on ‎07-04-2025 12:30

on ‎07-04-2025 12:30

£7 sounds like the daily rate for O2 Travel

All the details here

https://www.o2.co.uk/international/using-your-phone-abroad

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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