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Convert to e-sim, no QR code and original SIM de-activated

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MarkyD97
Level 1: Joiner
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on ‎12-11-2024 00:15

on ‎12-11-2024 00:15

Placed order on 4/11 to convert to e-sim, was told QR code will be posted, nothing a week later.  Followed conversations to activate new sim via online account, but it sends a code to my phone number, which O2 de-activated on the day I placed the order, so I can't receive the code.  I'm now travelling so can't get mail or access my number!  HELP!

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MI5
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on ‎12-11-2024 07:58

on ‎12-11-2024 07:58

@MarkyD97 

If in the UK, pop into any O2 store with photo ID.

Contact O2 online or by phone Guide: How to find help & contact O2 

Guide here eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151803 Posts
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  • 28843 Solutions
Registered:

on ‎12-11-2024 07:58

on ‎12-11-2024 07:58

@MarkyD97 

If in the UK, pop into any O2 store with photo ID.

Contact O2 online or by phone Guide: How to find help & contact O2 

Guide here eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MarkyD97
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on ‎12-11-2024 09:56

on ‎12-11-2024 09:56

I'm now out of the UK for 3 months so really stuck now!

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Enlli
Level 69: Guiding Light
In response to MarkyD97
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on ‎12-11-2024 10:21

on ‎12-11-2024 10:21

This is the latest from O2 regarding eSIMs. Not sure what's going to happen re being out of the country

https://community.o2.co.uk/t5/How-to-Guides/eSIM-How-to-activate/ba-p/1762356

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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