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Forum Posts

Resolved! eSIM call divert issue/concern

I have been with O2 for years and recently took out a new sim deal with the option of having a eSIM, I chose the eSIM, I use an iPhone and have upgraded to a new iPhone model.I started noticing a problem with the number of times my phone rings before...

E SIM transfer

I would like to transfer my electronic SIM from my existing phone to a new phone.

Bob2024 by Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Apple Watch eSIM transfer: reference code 26

I broke my Apple Watch Ultra and has this replaced by AppleCare. I’ve tried to setup mobile data on the new replacement watch, have followed the steps to login to o2 and select transfer existing airtime plan. However, I get an error saying to call o2...

Rod111 by Level 1: Joiner
  • 3733 Views
  • 24 replies
  • 0 kudos

new sim

when will phone be updated with my previous number

singe by Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

no service on ***********

No service on ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

New sim

Recently sent a new SIM for my virgin sim. However only sent one sim. I have two phones on the account and require new SIM for other phone. The new SIM was sent free and I assume the other will be likewise. If not available not worth changing either....

Carl12 by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

No Caller ID & No Voicemail

So I’m STILL waiting for a fix to this problem since 12 September. Had a new physical Sim installed in store none of this saga my choice ( after frustrating no network no calls no texts received since 29Aug and eSIM failure with new esim “stuck in pr...

Rosalyn by Level 1: Joiner
  • 1860 Views
  • 20 replies
  • 0 kudos

Network

I have lost all network connection with my phone number 

Jade98 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos