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O2 SIM not reactivated after 4 days

KerryM
Level 1: Joiner
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on ‎24-06-2023 21:02

on ‎24-06-2023 21:02

I contacted customer services to reactivate a SIM that was deactivated when I ordered a new 5G one (before the other new one had been received)

 

4 days and several phonecalls later it still hasn't been reactivated despite assurances that it has

 

New SIM has finally arrived and now cannot be activated out of customer service hours because the original number doesn't work to receive texts  - but phone is needed urgently - any suggestions?

 

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MI5
Level 94: Supreme
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on ‎25-06-2023 17:30

on ‎25-06-2023 17:30

@KerryM 

You should have been able to call CS today Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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