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Resolved! Data roaming

Hello. I’m on holiday in France from UK. I can’t access data roaming. Mobile data and data roaming are both switched on. Network selection says ’Orange F’. I’ve tried power off and back on. Just keeps saying I have no internet connection. Any ideas w...

Resolved! billing

billing 

Mandy11 by • Level 1: Joiner
  • 400 Views
  • 3 replies
  • 0 kudos

Change of Address

I need to change the address on my account, but you can't text the mobile number, as it is inside a mobile vehicle tracker, so I won't get the messages with the verification codes Current Address: [personal details removed] New Address: [personal det...

Ickle_Roo by • Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

QR code esim not working.

HI My E Sim QR code says it isnt working, but i only recieved it yesterday. Can someone help? How do i get it to work? Thanks Nick

nickbh89 by • Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong network

I’ve been with O2 for many years and I was with Vodafone previously. Loads of people tell me when they try and ring me it goes straight to Vodafone voicemail. My phone doesn’t ring even when I am standing next to them it goes straight to Vodafone. I’...

Resolved! Samsung s52 won't start up

Samsung s52 kept going to lock screen then the screen became unresponsive. Had to hard reset to get into it. Would let you in for a minute then lick up again. After about 3 days of that it just would not turn on again. If you press the side buttons i...

Emmalou by • Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Resolved! No service after porting number

I bought a second O2 phone for my daughter on 17/5/23. Starting up the phone it worked fine with the temporary number. After porting over her old phone number the phone has had no service since. I have spoken to numerous customer advisors who eventua...

Pol924 by • Level 1: Joiner
  • 480 Views
  • 1 replies
  • 0 kudos

Resolved! Previous Virgin Contract

I was with Virgin but for moved to O2 but when someone calls me all that comes up Is unknown caller, this has been going on a few days. I never who's calling, does anyone else have this problem ?

Lozza17 by • Level 1: Joiner
  • 427 Views
  • 1 replies
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