This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot receive text messages

Go to solution
Sam40
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎13-09-2022 16:20

on ‎13-09-2022 16:20

Hi,

I recently lost my SIM when I was travelling and ordered a replacement SIM so I would retain the same number for my Pay as You Go O2 Service. Unfortunately since I have used this SIM I haven't been able to send text messages (I can still receive them). It isn't a huge issue as I mostly use imessage which works fine.  However, my coverage never works when I'm in Europe which it seems is somehow related? I always receive alerts that roaming is enabled on my phone but I can never get coverage. Please help.

 

Thanks in advance

Message 1 of 2
2,359 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152105 Posts
  • 651 Topics
  • 28947 Solutions
Registered:

on ‎13-09-2022 16:40

on ‎13-09-2022 16:40

@Sam40 

SMS help here Guide: Text Message Tips (not sent or received) 

Also, Some things to try when abroad:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
2,353 Views
1 REPLY 1

Go to solution
MI5
Level 94: Supreme
  • 152105 Posts
  • 651 Topics
  • 28947 Solutions
Registered:

on ‎13-09-2022 16:40

on ‎13-09-2022 16:40

@Sam40 

SMS help here Guide: Text Message Tips (not sent or received) 

Also, Some things to try when abroad:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
2,354 Views
Top Kudoed Authors
View All
Top