Apple Watch Series 8 & iPhone 14 pro - Data plan stuck on 'Activating'

[OmarH]

Hi All,

I purchased an Apple Watch 8 directly from Apple. The pairing process with my phone worked fine until I tried to add a mobile data plan.

Since it has been stuck on please allow 24 hours for activation...reference code 08 for the past 3 days. I have reset/unpair etc many times, doesn’t change anything, just back to the same error message.

I have called O2 (on 202 number) ... the last time I was told that didn't know why this was happening and would pass it the query onto the technical team but this could take 72 hours.

Can anyone help me with this?

[OmarH]

Sharing with @O2Ryan @O2Emma @O2Lisa @O2Daniel 

Can you help?

Thank you!

[Cleoriff]

@OmarH 

I'll add @O2Jonathan and @O2nath_ci who are both meant to be on at this time. They may be able to help.

@O2Emma  is on at 3pm.

[O2Emma]

Hi @Cleoriff  I will pick this up thanks.

[O2Emma]

Hi @OmarH I will send you a private message so I can look into this for you.

[kates1234]

Did you get this resolved ?

[OmarH]

Hi, sadly no…I’m told the solution is still in progress

[GuNz]

I have the same issue, I got code 14,15 and then 91. Countless calls to o2. It’s stopped giving the codes and now stuck on activating for days. Cracking up with it. 

[Cleoriff]

@GuNzI'll tag @O2Sarah- for you. Hopefully she'll be able to help.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@GuNz I will send you a private message so we can look into this.