I’ve had an issue since 20 September 2024
had an Apple Watch Series 9 with Cellular working fine. I get a new Series 10 and can’t setup the line for it. I get error 08 or 15 every time via the Watch app.
i spoke to O2, they reset the sim of the active line on 5 different occasions and will not work.
spoke to them again and advised I rest Apple Watch and in pair and repair - not resolved
I speak to in store, they say I need to call 202
i call 202 they say I need to go to Apple
I go to Apple and issue isn’t with watch as all physically fine
i go to 202 again they say I can’t setup Apple Watch with o2 if not purchased through them, I said I did on my last one and the disagreed that I did. When I know I have
i go to cancellations they agree with me it should work, they cancel the watch line in case maybe doing this could reactivate the correct page via watch app and can start again. Also paying for something I can’t use seems silly.
Still not resolved error 08/15 again.
I speak to chat many times and they have risen 2 cases with tech support to resolve. I have to wait 10 working days, I do this they say I need to wait a further 10 working days, I do this and they are still unsure. They advise me to in pair my watch and repair again which I do and have done a further 8 times since. I use an eSIM on Apple iPhone 16 Pro Max which is on latest software. Same as the watch is too. I have also reset my phone and watch together and set both up as new and not resolved. Please someone on here help if they can.
