PLEASE SOMEONE HELP!!!
Husbands phone stolen in Spain 6/4/25, I phoned O2 and they suggested bar/restriction on number and sent new simm. I requested activation 9/4/25.
Replacement unlocked handset purchased.
Now 24 days later, 30 phonecalls (9hrs+), have been sent another simm and neither have activated, multiple ‘tickets’ raised to technical team with assurances will receive callback. Nothing in 24 days! Unable to speak to technical team directly.
My simm works in new handset, have tried network reset, have checked that original bar/restriction definitely removed and that no outstanding issues on account.
Considering terminating contract/get PAC code but no guarantee number will work with new network (per Apple and O2 store).
Exasperated is an understatement!
Business customer so store can’t help and I am account holder so husband can’t phone.
Any help would be greatly appreciated.
