Re: unlatching wifi mobile hotspot

Anonymous · ‎04-09-2017

Arrived in spain and have inserted new SIM into wifi pocket hotspot device

Tried to connect to admin page to unlatch the device but unable to log into the o2 PAGE

I have the unlatch code that I requested before I left tehe Uk.

MI5 · ‎04-09-2017

I would guess you'd need the o2 sim into log onto the o2 page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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darrengf · ‎04-09-2017

try 192.168.1.1. No matter what sim is in there it should still take you to this page as long as your connected to the device.

you should then be able to unlock from there.

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Anonymous · ‎04-09-2017

thanks I will try that but O2 instructions said to insert the new network SIM and unlatch

Anonymous · ‎04-09-2017

thanks for rapid reply, will try again!

MI5 · ‎04-09-2017

@darrengf wrote:
try 192.168.1.1. No matter what sim is in there it should still take you to this page as long as your connected to the device.

you should then be able to unlock from there.

That will take you to the host page of the sim in the device though won't it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎04-09-2017

Yes it will, but from there it should allow to unlock. It shouldn't make a difference what sim is in m the o2 page will just show invalid sim etc.

But it it should allow to browse to next page, I've known issues when you just click on the home page or just try to access it with the www part.

I've unlocked one by that and also a three mifi similar. .

if it still doesn't work then I'm affraid that u have to place a o2 sim in and choose the unlock from the menus, but I'm hoping the other way should work ok

do let us know

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

MI5 · ‎04-09-2017

There's a help video here on youtube but it requires a laptop to do it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎04-09-2017

I was just looking for something on web lol. @MI5 Nice one 👍

Now mack to my tea 😜

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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