Solved: Payment quiry

Billing3 · ‎04-09-2017

I have trouble understanding I'm wanting to change my payment day the day my money come out of my bank for my phone , but they informed me that I would get charged double the amount I don't understand why when I still have to pay this months phone bill and double next month I need help

Wa10 · ‎04-09-2017

You shouldn't have to pay any extra overall @Billing3, however any change in bill/payment date would mean that the charges on your next bill would be pro-rata.

For example, if you currently have a bill date of 5th of each month for payment by 19th, the bill produced tomorrow (5th September) would include line rental tariff charges from 5th September to 4th October.

If you ask for the next bill date to be changed to say 15th October, the next bill would be larger as it would include chages from 5th September right through to 14th October.

If you have a Refresh contract, you also have the device plan to take into consideration, and as this is a fixed term credit agreement it cannot be extended beyond the initial 24 month term, meaning that if your change of date request would result in this you may find that you have to pay 2 monthly installments in 1 month to keep within the terms of the credit agreement. This is because the installments cannot be amended on a pro-rata basis.

Hope that helps clear things up a bit.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

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Billing3 · ‎04-09-2017

Help

Wa10 · ‎04-09-2017

You shouldn't have to pay any extra overall @Billing3, however any change in bill/payment date would mean that the charges on your next bill would be pro-rata.

For example, if you currently have a bill date of 5th of each month for payment by 19th, the bill produced tomorrow (5th September) would include line rental tariff charges from 5th September to 4th October.

If you ask for the next bill date to be changed to say 15th October, the next bill would be larger as it would include chages from 5th September right through to 14th October.

If you have a Refresh contract, you also have the device plan to take into consideration, and as this is a fixed term credit agreement it cannot be extended beyond the initial 24 month term, meaning that if your change of date request would result in this you may find that you have to pay 2 monthly installments in 1 month to keep within the terms of the credit agreement. This is because the installments cannot be amended on a pro-rata basis.

Hope that helps clear things up a bit.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MI5 · ‎04-09-2017

Also, depending on the dates, you could pay twice within the 30 day period, hence the double billing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-09-2017

Hey @Billing3 welcome to our community! Lots of good info above from our members @Wa10 and @MI5! Please do let us know if you got all the info you needed and understood how the billing works, or if you have any additional questions?

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