Data while abroad

Anonymous · ‎04-09-2017

My data has never worked while abroad in any country, even with different iPhones. Anyone else had this problem and found a solution?

PhoneChanger · ‎04-09-2017

Have you checked you have roaming enabled on your account? (a quick call to CS or live chat will confirm this). Next step is to check your APN / access settings are correct. For an iPhone these should be idata.o2.co.uk

MI5 · ‎04-09-2017

Most likely cause is the wrong data apn.
Check in your MyO2 and change it to iPhone data if wrong.

Advice from O2:

This is something that can be fixed under MyO2. Users just need to check if the current "Mobile Data Bolton" under their tariff is correct for their type of phone (certain services won’t work if not i.e.Roaming).

If not, they just need to swap the Bolton to be compatible with their device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhoneChanger · ‎04-09-2017

tell you what @MI5 i'd love to find the "unlimited data for iPhone" bolt on 😉

MI5 · ‎04-09-2017

Sounds very attractive doesn't it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-09-2017

Good hunting, it could take a while......

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-09-2017

Employee perks innit

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎04-09-2017

New tariff don't show what the data is used for any more I'm affraid. And this is one of the issues. No one knows that they have to think to swap it.

also on new tariffs you can put your iPhone sim tariff in a android or windows phone and it works perfect,

its only other data tariffs that are having issues. But o2 are not making it easy for them selves as well. 😒

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