Solved: problems top-up from abroad

Anonymous · ‎10-02-2017

Hi

I am trying to top up my phone from abroad (Poland). I use o2 web site, follow the instructions, have valid credit card, proper sum of money on it, give all the informations needed and ... O2 informs me - "declined".

Please help me what am I doing wrong?

MI5 · ‎10-02-2017

It only works with a UK credit card.
You can go here to top up with a non UK card https://www.mobiletopup.co.uk/?aid=24&gclid=Cj0KEQiA5vXEBRChycOl36LPn5EBEiQAJV2-bHzDqp9bGnb_FFXkd-7p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-02-2017

It only works with a UK credit card.
You can go here to top up with a non UK card https://www.mobiletopup.co.uk/?aid=24&gclid=Cj0KEQiA5vXEBRChycOl36LPn5EBEiQAJV2-bHzDqp9bGnb_FFXkd-7p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎10-02-2017

See also our ways to pay help thread if still having problems https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-02-2017

Thank you so much, I used the first link and I think I may be succesful

MI5 · ‎10-02-2017

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-02-2017

@Anonymous wrote:
Thank you so much, I used the first link and I think I may be succesful

Yes that is a good one to have. A friend used that when he was abroad....worked very well and received the top up code immediately

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