payments

[nikkisett]

i have never been in the predicament i have been in at the start of this year and unfortunately fallen behind with various bills including some of my o2 bills i will be getting them all up to date at the end of the month but i am recieving threatening letters from o2 who i have been with for over 17 years without missing a payment before i have and have various devices that ae about to be cut off, i just needed until the end of the month to get back on track???

[TallTrees]

Hi @nikkisett 

Welcome to the online community forum...

Have you been in contact with the payment management team?

[Cleoriff]

@nikkisett 

You need to call O2 and ask for the payment management team

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.