paid bill

[Trish3]

I have recieved a message saying i have not paid my bill and it also says overdue online but it has been taken from my bank on the 19th. 

[Awilkinson]

I had a text saying problem taking payment so cancelled direct debit but payment went out then they cancelled it and put money in. Can't speak to an actual person about it 

[Enlli]

@Trish3 @Awilkinson 

O2 Payments are in a mess at the moment

You need Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[Oxonian]

@Trish3 

@Awilkinson 

Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.