Wrong bill

[Twills1]

Hi, I have had £59.99 charged to my bill this month and I didn’t order it so please can you call me (spent ages on the line) to be put through and then put back on hold and cut off. Please reissue my bill as I have cancelled all direct debits until this is sorted

[Twills1]

I was also charged £171 in sept 23 that I was owed back for as they took too much from me and I was due to be paid back ages ago

[Enlli]

Cancelling Your Direct Debits is the worst thing you could do with O2. Rightly or wrongly they will put you into areas and eventually call in debt recovery. Wave bye to any chance of getting credit.

You need the Payment Management Team 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support