Why is it almost impossible to easily cancel your account

[bboy12s]

As the title says - wife has lost her SIM abroad and I cant cancel it

[pgn]

Guide: Lost or Stolen O2 Device? - How to Report it should help, @bboy12s 

[madasaf1sh]

@bboy12s 

You cant just cancel an account because YOU lost a sim card, you will need to pay off any device plans or early termination fees. 

To report the sim lost follow this guide Guide: Lost or Stolen O2 Device? - How to Report it 

To cancel then its this guide Guide: Cancelling Your Contract 

And customer services are closed so you will need to call tomorrow at 8am UK time

[bboy12s]

Thanks but not helpful 

The reason I wish to cancel my wife's account and now my own is the appalling level of support

[MI5]

Lost and stolen should be 24 hours, so stay on the line for an agent.

You can call using Skype if need be Guide: A Guide to Skype 

Or if you have an O2 sim, it's a free call to 

+44 7860 980 202