Failed porting to 02!!!!

[amymack]

After being with 02 for many years I am finding my recent experience frustrating to say the least.

I purchased a new monthly contract for my son on the 4th of August. The giffgaff PAC code was supplied to 02 on the 5th and I was given a porting date of the 7th.

Since the 7th the number has gone from giffgaff but has not been switched over with 02. I am being told a multitude of different things from customer services and the latest is that the "back office" are dealing with this but I have to wait an unspecified amount of time for this to be resolved.

Frustrating when I was told yesterday this would be resolved by 6pm today. My son has just started working and is missing vital calls and information since everyone has been given his old number.

Any help or advice would be greatly appreciated.

[MI5]

@amymack 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2