Why does O2 make it difficult to get in touch?

[stuntmonkey]

Hi,

So I am trying to get help with a contract/upgrade issue but when seeking help from O2 I have to use the virtual assistant - which is useless.  I have tried calling 202 but I am stuck in a queue.  I can't get help through chat as the Virtual Assistant kills this off before getting there.

So why do O2 make it so hard to actually get help?

I can't use the community for the assistance I need as it needs an O2 employee to actually assist me.  So come on O2, stop hiding and et on the front line and help your customers!

SM

[MI5]

@stuntmonkey 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[stuntmonkey]

Hi,

Thanks for the response, I only have Instagram and they haven't replied there either.  It's a bit mad that I have to use a Social Media platform to get their help as a paying customer and odd they have just slowly killed off webchat - which was always the most useful way of sorting issues when at work!  

I will continue to wait on 202..........

Cheers

SM

[madasaf1sh]

@stuntmonkey 

You will get straight through to the Sales team on 0800 081 0255  if you are trying to upgrade, you dont need to wait for 202

[MI5]

@stuntmonkey 

Try the direct line to sales I gave you above.