Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Porting from Three

Hi,Ordered a new O2 sim and started porting process on Sunday. This morning my Three sim had the number disconnected (around 10). My O2 sim though has not had my original number ported across as yet. I've restarted the phone various times - is there ...

Resolved! Porting, potential issue & lack of clarity.

Hi All. I've taken a 2ndSIM on my account for my teenager. She is going away on a school exchange on Friday morning. Naively I expected 24hrs meant 24hrs, for a number port. I requested the port using the online form yesterday at 7am. The first attem...

Resolved! Pay monthly sim

I’ve just acquired a pay monthly sim and received bill, then found I was charged from my sim order date rather than service activated date. Why?

Resolved! Out of EU charge

I went on holiday to Greece but have been charged for a non_EU data download - I never left Greece but the phone picked up a mobile signal from Turkey even though I was not within its geographical boundaries. I do not accept it is fair that I should ...

Resolved! I'm being charged by numbers I do not know

Hi,In the last 2 months bills I have been charged for MMS by phone numbers I do not know;Apr - May07966 903828 £0.65May-Jun07703 253841 £0.6507534 433775 £0.6507534 433775 £0.65I have received spurious texts / WhatsApp messages. But, I never open or ...

Resolved! Data Storage

I have just been switched over to O2 from Virgin and was expecting my data storage to be increased. It is now 16gb and running at 99%.

Why can’t I see my previous bills

I can’t see my previous bills. I need a copy of my March and April bill for my accounts.

Resolved! New account

On 24 June I signed up for pay monthly with O2. It seems strange that contact days are already being counted even though the SIM has not been received and obviously not activated. Or is someone else using that SIM?

Resolved! My bill

I turned off my data when I was abroad on turkey so I should not be paying £90 for my bill I am not accepting this

Resolved! change tariff after contract end

Hello . I would like to change my tariff to pay as you go after my contract end ( renewal date is 11 August 2023 ) . I would like to also keep my actual mobile number .

O2

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