When and how to cancel my O2 Pay Monthly Contract

[Vinacio95]

I want to just clarify that these FAOS dont actually discuss the way that 02 deal with you, i couldnt even get a PAC code from them, nor did they help me in any way of leaving 02 and my contract but insisted on rambling why i should stay, firstly the irony aswell to try and make someone stay in a provider that doesnt even give customer service to its best ability, and leave me on the call and then for it to hang up on me, i was pushed on hold, left right and centre. I understand the pandemics but the customer service is why i just want to leave and i seem that i need to go to a store to have this provided to me which is utter bull******.

[Cleoriff]

@Vinacio95 

Times have moved on since this was first posted Guide: Cancelling Your Contract 

[Vinacio95]

That didnt help me one bit, i have the pac, i want to leave 02 thats my problem here.

[jonsie]

If you have your PAC then just give it to your new provider.

This thread is 7 years old

[Cleoriff]

@Vinacio95 

Read the guide....

You then give the PAC code and the number you want to bring across to your new network and it should transfer the following working day (if submitted before 17:30 on a working day) or within 2 working days if submitted after the cut off or at the weekend. You can also select a day of your choosing for the transfer to complete.

So once you use your PAC, your O2 contract will end automatically. You will be sent one more final bill.

Edited to highlight the part about reading the guide!

[Cleoriff]

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@jonsie wrote:

If you have your PAC then just give it to your new provider.

This thread is 7 years old

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Yes I've asked for it to be moved @jonsie 

Nothing in 2013 is relevant now. It's easier than ever to cancel your contract.