Disney plus

[Kiki7]

Everytime I try to add Disney + in my extras (I'm supposed to have 6 months free) it won't let me and I can't get hold of anyone on customer services as the computer just sends me round in circles. Any suggestions?

[MI5]

@Kiki7 

It's a known issue.

@O2Emma should be able to help you.

[O2Emma · Accepted solution]

@MI5 We are busy with the Disney issue it has been escalated and a fix is getting put in place 

[O2Emma]

Hi @Kiki7 I will private message you so we can get it sorted .

[MI5]

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@O2Emma wrote:

@MI5 We are busy with the Disney issue it has been escalated and a fix is getting put in place 

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Good to hear @O2Emma 

It's been going on for a while now.......

[SalSuzie]

I'm exactly the same issue. I've had Disney plus for 2weeks...to date I cant set it up on my TV. Absolute jokers at o2, none can help! Will I be extending after 6 months at £7 a month....erm.....No

[O2Emma]

@SalSuzie  Have you received link to subscribe to Disney and what type of TV are you using please.

[SalSuzie]

Are you the lady to help us??? We have a samsung smart tv

[Ricardo_S]

I have the exact same problem - I can't add disney+ as an extra. Can someone at O2 contact me direct please? My daughter wants to watch it over the Christmas holidays . Thanks

[O2Emma]

I know @MI5 hopefully sorted soon