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We're making some changes to our services and pricing terms

HNT
Level 1: Joiner
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on ‎13-02-2025 14:15

on ‎13-02-2025 14:15

I received an email on the 3rd February 2025 advising of changes and that I have the right to cancel without cost in 30 days; however, after numerous calls to customer services I am unable to get this done. They feel that this "offer" ended in December 2024. Is there a UK-based customer service agent that I can speak with directly.

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madasaf1sh
Level 78: King of Kings
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on ‎13-02-2025 14:21

on ‎13-02-2025 14:21

@HNT 

 

There is no customer support on this customer to customer community, and o2 have outsourced 99% of Customer Service to offshore call centres. 


All you can do is keep trying or call the Payment Management  on 0800 902 0217

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
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on ‎13-02-2025 14:30

on ‎13-02-2025 14:30

You can try the UK based social media team

Message them on Social Media.

Facebook (https://o2uk.co/O2CFB) ,

X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Dave-O2
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on ‎18-02-2025 11:26

on ‎18-02-2025 11:26

Morning @HNT 

 

I'm just checking in to confirm, has this now been resolved?

 

Thanks.

New Samsung Galaxy A series //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

 

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