Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

REFUND

Hi there! Does anyone know how long does take a refund back? It is been longer then 7 working days and still didn't received any money back after they cancelled my order.

Resolved! Struggles using phone abroad

I'm in a 'Zone 3' country (Andorra) and trying to use my phone here has a been a nightmare. One of the big issues has been logging onto the app or website - you get a text with the code to enter but by the time the code arrives it has already expired...

Immediate Disconnection Requested despite I haven't requested anything

I upgraded my sim only monthly plan of 10£ for 50GB data to device upgrade and new monthly plus plan(o2 switch up available) in 29th of Jan 2025. I selected new sim plan of 30 GB data and unlimited call and SMS for 19.99 £ and 25.40£ monthly for devi...

We're making some changes to our services and pricing terms

I received an email on the 3rd February 2025 advising of changes and that I have the right to cancel without cost in 30 days; however, after numerous calls to customer services I am unable to get this done. They feel that this "offer" ended in Decemb...

Resolved! O2 calls not working in Australia

We decided to change to o2 as my daughter is studying in australia for 5 months. She can use her data but cannot make or receive phone calls. I have contacted o2 but after their advice of taking sim in and out calls are still not working. Can you tel...

Resolved! what happens when my 1 year contract comes to an end?

My 1 year 32G for £8 a month is ending in 10 days time. What happens if I don't do anything? Do I get disconnected or do I automatically get moved to another contract?

Changes to contract - cancel my contract

Hello I received an email on 3rd February to advise my contract is changing and moving away from RPI+3.9% and moving to a standard £1.80 increase from April. Along with increases to out of bundle charges. Further down the email or explains I can canc...

Resolved! O2 Travel Inclusive Bolt On says ‘included’ on my account but…

I can clearly see that the o2 travel inclusive zone bolt on is included on my account under the bolt on section. Next to it is the option to use the o2 travel Zone 2 at a cost of £6 per day. However in an advisor on o2 help chat is telling me that I ...

Resolved! Charge to Mobile Fraud

Hi, I saw few people had the same issue but in short, my phone was stolen - they took out my sim card, put it in their device and before I managed to get a new sim, they spent around £400 using the 'Charge to Mobile' feature. They set up their own Go...

Resolved! Undelivered SIM Card

I ordered a SIM card on a new contract on 10 December and expected delivery was 13 December, after realising the item was delivered to a wrong address and the people at the address says they did not receive the item, I have been trying to get help fr...

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