Waiting for a refund

[GrahamSherman]

So, early November 2020 I upgraded my phone to a Huawei P40 pro.

I paid £400 up front and 3 days later I paid off the full ammount with a £499 paymentFabulous phone, but wouldn't run loads of apps that I need, especially the NHS track & trace app.

So it was agreed that I could return it under the 14 day 'change your mind' period.

It took me 6 weeks to get the £400 'first payment' returned, but I am getting nowhere with the refund of £499.

I must have spoken to 8 different people who promised me that the ammount would be returned to my account within 5 days!!

The last time I spoke to an O2 assistant was on the 22nd December. Her said he would look into this and ring me on my mobile the next day - without fail!

Well, he failed me!!

I think I have been more than patient, being fobbed off every time I ring O2.

Has anyone had problems like this?

And what do I do next?

Get a solicitor involved??

Any help would be most gratefully accepted

x

[Cleoriff]

@GrahamSherman 

I'll ask one of our account advisors if they can help you.

@O2Lisaare you able to assist @GrahamSherman? Thanks.

[O2Lisa]

Morning:smileyhappy:

Thanks for the tag @Cleoriff, so sorry to hear this @GrahamSherman I'll message you privately so I can get this looked in to for you

[Cleoriff]

Thanks @O2Lisa 

[O2Lisa]

You're welcome @Cleoriff 

[Cleoriff]

@O2LisaHave a great Christmas.

Hope to see you soon x

[O2Lisa]

Thanks @Cleoriff, I've had a lovely few days.

Hope you had an amazing Christmas

[Cleoriff]

Same here @O2Lisa . A lot packed into the one day but it was lovely.