Solved: Re: Virgin package error

SJ1 · ‎05-11-2021

My Virgin Broadband/SIM package says I should be getting a 10GB SIM but my O2 confirmaiton has come back saying 5GB.

MI5 · ‎05-11-2021

The base tariff is 5gb but it gets doubled due to the volt benefits.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

SJ1 · ‎05-11-2021

And Live Chat will not reply

madasaf1sh · ‎05-11-2021

@SJ1

If it was bought from Virgin Media you should contact them on 0345 454 1111

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎05-11-2021

@SJ1

The base tariff is 5gb but it gets doubled due to the volt benefits.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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