Upgrade: Will I get new phone AS WELL as a new sim card?

[Anonymous]

Hello, 

I've been an O2 customer for almost 2 years (end of July) and have recently lost my phone. It must be somewhere in my house but I can't seem to find it. Rather than waiting for it to turn up, I thought I might just pay a little bit more and get an early upgrade. 

I have several questions regarding this: 

1. If I'm upgrading now, will automatically get a new sim card with the new phone?

2. What if I want to keep my old number? I would still need a new sim card since I've lost my old phone.

Is this possible?

3. Will I have to pay extra for a sim card replacement when I am upgrading? 

Thank you!

Marion

[perksie · Accepted solution]

You can do this and transfer your number to the sim that comes with the new phone, all free.

[Anonymous]

Thanks a lot

[perksie]

You're welcome, if you need any help just pop back here. 

[jonsie]

You can use the form or pop into your local O2 store to transfer the number.

http://swapmysim.o2.co.uk

[Anonymous]

Do it instore as it's quicker & will be done within minutes

[MI5]

Check the freezer and the washing basket for your old phone

[Bambino]

If you think there may still be a chance the battery hasn't run down, try calling your number.

[Anonymous]

Also any drawers or your ladies handbag

[Fellwalker]

If you Get an android, make sure you install "device manager" from Google, and you can locate it from another smart phone or PC. Free in the play store. You can make it ring, lock it, change the password, wipe the phone remotely if it gets a signal. I'm sure there is something similar for Apple or Microsoft phones.
Some security apps (I have McAfee livesafe) have similar locators.