New Customer Frustration - Sign in issue with no phone number accessible

[frustratedtwoer]

Incredibly frustrating situation at the moment. It all loops around to the same steps, essentially resulting in 2x perpetual issues - I am locked out of my phone number and I can not access my o2 account because it sends a code to my phone.

My number was ported from another network today, but i haven't received any eSim correspondence from o2 to have it activated on the o2 network. I can't speak to customer service because they keep sending me a QR code that points me to the app, which i need to sign in to. I can't call 202 because I don't have a sim card active.

[MI5]

@frustratedtwoer Add another number to use for OTP's https://community.o2.co.uk/t5/My-O2/OTP-OTAC-to-Log-in-to-MyO2/m-p/1719280

Contact for O2 Guide: How to find help & contact O2 

Or pop in store with photo ID

eSIM - How to activate  

We also advise against esims as they create too many issues, esp the one you are experiencing now.