Unlock Code

[Anonymous]

I was told 7 days ago that I would be ent an unlock code via email for my Samsung Galaxy S7 phone number **personal info**, and still have now received it, you took the Imei?? code which is **Personal info**, I spoke to one of your people online and they are telling me I have to get it from CPW, if that is that case, firstly how do I do that, and secondly why was I not told, and why did you say you would send it to me in 7 days, this whole thing is getting extreamly frustrating,

Please help me sort this out sooner rather than later please 

[Cleoriff · Accepted solution]

If you bought the phone from CPW then it's already unlocked @Anonymous Try it with another sim in it. If bought from O2 then unlocking advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Edited to ask you to remove your phone number as this is an open forum.

[MI5]

Yet another CPW customer who isn’t told their phone isn’t locked.
They get worse!

[jonsie]

Conversely people always seem to assume that their phones are locked. It's got to be one of the first things I find out.