Solved: top up

Anonymous · ‎26-09-2017

I'm trying to top up my mobile online and the system says that my number is wrong. I tried many times using different formats buy I couldn't top up my mobile.

MI5 · ‎26-09-2017

Sounds like you need to call customer service or live chat. http://www.o2.co.uk/contactus
Top up methods here down towards the end of this link
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-09-2017

Sounds like you need to call customer service or live chat. http://www.o2.co.uk/contactus
Top up methods here down towards the end of this link
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-09-2017

Is this your first top up? You would be best trying to top up with a voucher from your local shop or supermarket

Marjo · ‎27-09-2017

Hi @Anonymous, welcome to our forum! Sorry to hear that you were unable to top up. How are you doing with it today - any progress?

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